Privacy Policy
This Privacy Policy explains how Wild Galloway collects, uses and protects your personal information when you use our website, make a booking or otherwise interact with us.
Wild Galloway is operated by Four Season Farm Limited trading as Wild Galloway.
By using our website or booking accommodation with us, you agree to the collection and use of information in accordance with this Privacy Policy
1. Information We Collect
We may collect and process the following personal information:
Name;
Address;
Telephone number;
Email address;
Booking details;
Payment information;
Guest preferences or special requests;
Correspondence and enquiries submitted to us;
Website usage data and analytics information.
We do not store full debit or credit card details. Payments are processed securely through third-party payment providers.
2. How We Use Your Information
We use personal information to:
Process and manage bookings;
Communicate with guests before and after stays;
Provide customer support;
Process payments and refunds;
Comply with legal and regulatory obligations;
Improve our website and services;
Send booking-related communications.
Where permitted by law, we may also use your contact details to send occasional updates, offers or marketing communications. You may unsubscribe from marketing communications at any time.
3. Lawful Basis for Processing
We process personal data where necessary:
To perform a contract with you;
To comply with legal obligations;
For our legitimate business interests;
Where consent has been provided.
4. Sharing Your Information
We may share information with trusted third parties where necessary to operate our business, including:
Payment providers;
Booking platforms;
Website hosting providers;
IT and software providers;
Professional advisers;
Regulatory or legal authorities where required by law.
We do not sell personal information to third parties.
5. Booking Platforms
Where bookings are made through third-party platforms such as Airbnb or Booking.com, your information may also be processed in accordance with the relevant platform’s own privacy policies and terms.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.
Personal information is stored only for as long as reasonably necessary for operational, legal, tax and accounting purposes.
7. Your Rights
Under UK data protection law, you may have rights to:
Request access to your personal information;
Request correction of inaccurate information;
Request deletion of your information;
Object to certain processing activities;
Withdraw consent where processing is based on consent;
Lodge a complaint with the Information Commissioner’s Office (ICO).
Requests relating to personal data should be made using the contact details below.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, analyse visitor behaviour and support marketing activity
Further information may be provided within our Cookie Policy.
9. External Links
Our website may contain links to third-party websites. Wild Galloway is not responsible for the privacy practices or content of external websites.
10. Changes to This Policy
Wild Galloway reserves the right to amend this Privacy Policy from time to time. Any updated version will be published on our website.
11. Contact Details
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact: